John David Groseclose, SCSA
7438 E. Granada Road
Scottsdale, AZ 85257
(480) 874-1859
e-mail: iain@iaincaradoc.org

General Description:

John is an eleven-year veteran of the IS/computing industry. Currently employed as a UNIX/Solaris systems administrator and troubleshooter for Genuity Solutions, Inc., he is continually working on expanding his already broad knowledge of computers and internetworking. He is recognized by his junior co-workers as a mentor, sharing his knowledge of not only technical issues, but how to interact with customers and manage expectations. Recently, he earned his Sun Certified System Administrator title.

Previously, he worked as a product manager for a consumer electronics/computing manufacturer, but has over 8 years of experience managing first, second, and third tier support for desktop and network environments for customers, including a large site in southern Scottsdale, in hardware and software development environments. His areas of expertise range widely from supporting desktop Macintoshes and Windows 95/NT Workstation machines to troubleshooting SMTP, POP3, and IMAP4 access and routing issues. He has installed and configured web servers, mail servers, and FTP servers on Sun/Solaris, Linux, and Macintoshes, as well as implemented database-to-web solutions. In addition to his experience with Genuity, PAR Technologies, and Sprint Paranet, he worked as a freelance consultant for businesses newly introduced to the Internet, and spent almost three years as a training instructor for CompUSA.

His hobbies include working with his home-based network, running a Solaris-based firewall/mailserver (ported entirely over from his previous Linux-based firewall on a surplus AlphaStation after a catastrophic hardware failure) through a broadband DSL connection, and tracking down spammers. He is a contributor to various technical discussion groups and mailing lists, including news.admin.net-abuse.email, the SANS www.incidents.org website, and DShield.org's mailing list.

Aside from computer work, he is a member of the Society for Creative Anachronism, a 501(c)3 non-profit organization dedicating to re-living and teaching about life in the Middle Ages. His focus is on twelfth through sixteenth century Scotland, especially the Highlands.

Projects and Employment Experience:

• Product manager, digital camera products for consumer computing needs. Tasks include all details of taking a product from concept to market, including working with engineering, programmers, technical writers, marketing personnel, and graphic artists in all facets of creating a product, manuals, software drivers, and marketing efforts.
• Lead technical staff member heading the effort to migrate all MS Mail for Macintosh users to Netscape Communicator Mail. Tasks included troubleshooting new builds and testing them under a User Acceptance Pilot, writing installation procedures, and coordinating the support personnel from four different departments. In addition, writing procedures for the installation and use of Netscape Communicator for the Windows 95/NT users.
• Lead technical staff member heading the effort to provide methods and documentation for all Macintosh users to move their data to Windows NT Workstations.
• Desktop Technical Lead for a project's Network Support Team. This effort tied together forty Macintoshes, four Sun SPARC20s, and six Netis PCs running Windows 95. This network was connected to several other partner sites on a Virtual Private Network via NSC-1 Encrypting Routers through the Internet, saving the project thousands of dollars in point-to-point costs over two years. All of the Macintoshes on the project were also capable of switching to the regular in-plant LAN with a simple 10BaseT A/B switch (one requirement of the project was physical isolation of the network).
• Webmaster for three major government contract projects. Each project required a web site for data exchange with partnered sites, external to the local firewall. Using existing hardware, new web servers were set up at a minimum of expense as a stopgap measure until funding could be obtained for "full-size" servers running Solaris or Linux.
• Consultant to numerous internal projects, including the negotiation of a new Service Level Agreement with MCI for the T1 line used by the web servers, network traffic analysis, and firewall/proxy troubleshooting.
• Taught several classes for the site's upper management on the use of Netscape Communicator's e-mail and scheduling functions.

Formal Technical Training:

• Sun Certified System Administrator
• NetWare 3.x Architecture and Administration
• Managing AppleShare and WorkGroup Servers
• Designing AppleTalk Network Architectures
• Optimizing your (Macintosh) Web Server
• Virus Protection, Security, and Privacy
• Supporting High-Speed and High-Utilization Networks
• Implementing TCP/IP for Systems Integration

Education:

• B.A, Integrative Studies, Arizona State University West Campus

Awards:

• Seven "Silver Eagle" Awards
• Three "Gold Eagle" Awards
• Para100
• Nominated for multiple quarterly awards

Sprint Paranet's "Silver Eagle" is awarded to analysts who receive letters of commendation from clients. The "Golden Eagle" is awarded for receiving a letter of commendation from a co-worker. The Para100 award is reserved for the analysts who maintain consistently high standards of utilization and customer service. Quarterly award nominations include Teamwork and Pre-Sales.

Top 5 Ideal Positions

• Research and development for new computer or internet products
• Internet/Intranet Security Strategies and Solutions including physical security
• Network analysis/troubleshooting, including second or third tier user support
• E-Mail analysis/Postmaster
• Development of Internet/Intranet policies and procedures

Resume (HTML)

Last updated February 3rd, 2002